Jodi Havill
Head of Residential Aged Care
Southern Cross Care
With more than 30 years of experience in health and aged care, Jodi is a values-driven leader passionate about serving the elderly. As Head of Residential Aged Care for Southern Cross Care Queensland, she oversees 17 homes across Queensland, regional New South Wales and Victoria. Her role spans strategy, financial, and operational oversight, and ensuring excellence in care and compliance.
Renowned for her relationship-centred leadership style, she focuses on building resilient, capable teams and empowering others to grow personally and professionally. Her approach fosters strong cultures, sustainable performance, and a deep sense of purpose.
She has led the organisation through major sector reforms, including AN-ACC and SIRS, while maintaining high standards of care and compliance. A Registered Nurse with a Bachelor of Nursing, she also holds an MBA, a Graduate Diploma and Graduate Certificate in Management, and Diplomas in Business and Human Resource Management.
SESSIONS
Day 2
2:00
Panel: Preventing elder abuse: Building cultures of safety and empathy
With 39.2% of residents in Australian aged care experiencing abuse from paid staff (Royal Commission), how can leaders and frontline teams be empowered to reduce harm and build a culture of dignity, safety, and respect?
Discover how empowering leaders to model empathy and equip frontline teams with behavioural insight can significantly reduce harm and foster a culture of dignity, safety, and respect in dementia care
Moderator: Deborah Karam, Chief Residential Officer, Catholic Healthcare
Katrina Crump, Clinical Nurse Consultant (Dementia and gerontology), Uniting
Jodi Havil, Head of Residential Aged Care, Southern Cross Care
Alphine Cena, Head of Residential, St Basil