Jenny Houston
Dementia and Behaviour Support Specialist
Uniting
An experienced Aged Care and Dementia leader, with an extensive background in nursing, research, and care. Bringing a positive, considered, and pragmatic approach to strategic development within regional and national dementia and mental health initiatives.
Highly knowledgeable change practitioner, having overseen and diagnosed areas for change within 90+ care homes across NSW. Responsible for the implementation of action plans to support the recommended change as both a consultant and practice lead. Successfully designed and implemented multiple organisation specific dementia models of care, leading to increased staff satisfaction and knowledge, and a reduction in resident aggression.
SESSIONS
Day 1
4:40
Panel: Aggression or anxiety? The language that builds cultures
Language shapes perception, which influences behaviors, which then become the culture, reflecting the importance of the words the workforce uses on a daily basis
What if so-called “challenging behaviours” are simply expressions of unmet needs?
Learn how language reframing can improve empathy, care quality, and team culture in dementia support
Moderator: Esther Westra, Executive Services, Southern Cross Care (SA, NT & Vic)
Jillian Kidd, National Manager – Behavior and Wellbeing Support, Regis Aged Care
Jacqueline Wesson, Senior Lecturer Discipline of Occupational Therapy, Sydney School of Health Sciences Faculty of Medicine & Health
Jenny Houston, Dementia and Behaviour Support Specialist, Uniting
Day 2
2:40
Panel: Beyond burnout: Fixing the system, not the staff
Burnout among aged care staff isn't a personal failure – it's a symptom of deeper systemic issues. Are we asking too much of staff without giving them the tools or support they need?
Learn evidence-based strategies to reduce stress, strengthen team resilience, and build a workplace culture where dementia care staff feel truly supported and valued
Moderator: Sarah Yeates, Chief Executive Officer, Caladenia Dementia Care
Maree Healey, Chief of People & Culture, Warrigal
Jenny Summerton, Executive General Manager, Residential Care, Hammondcare